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Billing information

Aurora Medical Centre is a Mixed Billing Practice. We do bulk bill patients who have a concession card, (i.e.) pension, disability, or health care card; patients under 16 years; or patients over 65 with approved concession cards. Patients without a valid Medicare card will be asked to pay a fee which varies according to the length of the appointment.  Medical examinations (e.g.  RTA Drivers Medicals, Pre-Employment Medicals, Insurance Medicals) are not covered by Medicare and these will also attract a fee, which will vary depending on the complexity of the medical. Surgical procedures such as skin biopsy, skin excisions and iron infusions may also incur a fee. This should be discussed with your doctor.

All fees are subject to change without notice so for up to date information please confirm fees with our receptionists when booking an appointment. .

Practice Communication policy

You can contact your doctor by ringing reception during surgery hours.   Urgent calls will always be dealt with promptly. For non-urgent calls your doctor will call you back as soon as they are able. For emergencies, please dial 000.

‍Email: If you wish to email your doctor you may do so by emailing info@auroramedicalcentre.com.au Emails are checked by reception throughout the day and will be attended to by your doctor as they are able. Please do not email if you are experiencing an emergency or require an urgent response. For emergencies ring 000. If you require an urgent response ring and speak to reception. Emails are only responded to during the opening hours of the practice.

Management of health information

Aurora Medical Centre is committed to ensuring your privacy is protected. Our practice follows the guidelines of The RACGP handbook for the management of health information in general practice. 3^rd edition to ensure your personal information is private and secure.

Your personal information such a name, date of birth, address, contact details, Medicare number, health identification number and medical information allow us to provide you with high-quality, personalise care.

Our practice will not share this information with anyone else unless: ∙

you have consented to this sharing. ∙We are legally obliged to disclose the information. ∙The information is needed for you to obtain Medicare payments or other health insurance rebates.  Electronic communication. The internet is not a secure medium. We have put in a number of measures to protect your information such as limited access for staff according to their role in the practice; log in and password controls; and automatic screen saver mode. When sending referrals to other health professionals our system uses a secure encrypted program (Medical Objects)

Referrals

Patients referred to other services eg. X-rays, ultrasound, allied health and specialists need to be aware that these services may incur a fee as set by the individual provider or organisation. Referrals are issued to patients to take along to the service provider.

Receiving and responding to feedback & complaints

If you would like to provide any positive feedback or if you are concerned with the service you receive we are keen to hear about it. You may put it in writing and either place it in the box located in the waiting room or give it to our receptionists or our Director. You can also discuss the issue with one of our receptionists or your GP or our Director.

You may also contact the Health Care Complaints Commission on 9219 7444 if the matter cannot be resolved in our surgery.

Process for following up results

All patients are encouraged to make a follow up appointment to receive and discuss the results of previously ordered tests. During this visit patients may obtain a copy of their results and their GP may order further investigations if required (eg the first test did not find the problem or a new problem needs further clarification).