We are a General Practice Medical Centre serving our Local Community since 2001. We are a fully Accredited Practice with QPA(Quality Practice Accreditation) which Ensures High Standards of Healthcare and Excellence. We are dedicated to delivering high quality care to our patients for the benefit of each patient’s health and well being. All our GP’s are Vocationally Registered with the Royal Australian College of General Practitioners and committed to Continuing Professional Development.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.
Contact Us
Aurora Medical Centre is a Mixed Billing Practice. We do bulk bill patients who have a concession card, (i.e.) pension, disability, or health care card; patients under 16 years; or patients over 65 with approved concession cards. Patients without a valid Medicare card will be asked to pay a fee which varies according to the length of the appointment. Medical examinations (e.g. RTA Drivers Medicals, Pre-Employment Medicals, Insurance Medicals) are not covered by Medicare and these will also attract a fee, which will vary depending on the complexity of the medical. Surgical procedures such as skin biopsy, skin excisions and iron infusions may also incur a fee. This should be discussed with your doctor.
All fees are subject to change without notice so for up to date information please confirm fees with our receptionists when booking an appointment. .
You can contact your doctor by ringing reception during surgery hours. Urgent calls will always be dealt with promptly. For non-urgent calls your doctor will call you back as soon as they are able. For emergencies, please dial 000.
Email: If you wish to email your doctor you may do so by emailing info@auroramedicalcentre.com.au Emails are checked by reception throughout the day and will be attended to by your doctor as they are able. Please do not email if you are experiencing an emergency or require an urgent response. For emergencies ring 000. If you require an urgent response ring and speak to reception. Emails are only responded to during the opening hours of the practice.
Aurora Medical Centre is committed to ensuring your privacy is protected. Our practice follows the guidelines of The RACGP handbook for the management of health information in general practice. 3rd edition to ensure your personal information is private and secure.
Your personal information such a name, date of birth, address, contact details, Medicare number, health identification number and medical information allow us to provide you with high-quality, personalise care.
Our practice will not share this information with anyone else unless: ∙
you have consented to this sharing. ∙We are legally obliged to disclose the information. ∙The information is needed for you to obtain Medicare payments or other health insurance rebates. Electronic communication. The internet is not a secure medium. We have put in a number of measures to protect your information such as limited access for staff according to their role in the practice; log in and password controls; and automatic screen saver mode. When sending referrals to other health professionals our system uses a secure encrypted program (Medical Objects)
Patients referred to other services eg. X-rays, ultrasound, allied health and specialists need to be aware that these services may incur a fee as set by the individual provider or organisation. Referrals are issued to patients to take along to the service provider.
If you would like to provide any positive feedback or if you are concerned with the service you receive we are keen to hear about it. You may put it in writing and either place it in the box located in the waiting room or give it to our receptionists or our Director. You can also discuss the issue with one of our receptionists or your GP or our Director.
You may also contact the Health Care Complaints Commission on 9219 7444 if the matter cannot be resolved in our surgery.
All patients are encouraged to make a follow up appointment to receive and discuss the results of previously ordered tests. During this visit patients may obtain a copy of their results and their GP may order further investigations if required (eg the first test did not find the problem or a new problem needs further clarification).
Patients can contact our medical centre via telephone to make appointments or make general enquiries. For all emergencies, please dial 000.
Patients of our practice can access a GP by telephone to discuss their clinical care. A GP will always be available during normal practice hours for emergency advice. If you need to speak to a GP urgently, please advise reception staff and they will advise the doctor of this. If the matter is not urgent, a message will be taken and subsequently followed up by your GP when they are available.
No treatment advice or results will be given over the phone by non-medical or nursing staff. Limited telehealth appointments are available; however, they are restricted to Covid positive patients or patients who are elderly with limited mobility, and at the discretion of the GP.
It is a Medicare requirement that you have attended this medical centre in the past 12 months to be eligible for telehealth appointments.
Electronic communication (email) is available through the email address info@auroramedicalcentre.com.au. Email messages will be forwarded to the appropriate doctor or staff member, and a response will be given in a timely manner. Email should not be used for emergency situations, booking appointments or script requests. Please note that patient health information cannot be transmitted via email. It will be faxed or posted, or available for collection by arrangement.
At Aurora Medical Centre we provide a variety of appointment types to cater for patients needs. These include long, standard, short, walk in and recall.
Short appointments are usually 10 minutes of less and are for repeat scripts, test results or straightforward, simple issues.
Standard appointments are from 15-20 minutes and are for routine care, specific concerns or general health issues.
Long appointments are from 20-30min plus and are for multiple, complex and ongoing issues; new patients, full skin checks or patients that require an interpreter
Walk In Appointments may be available depending on the availability of the doctor. The receptionist will advise you of the first available consultation however you may be required to wait or return at a time that suits.
Recall appointments are available for patients who have undergone medical or pathology tests and require results. We encourage our patients to make a booking for results within 7 to 14 days after your test. You may also receive an SMS advising that results are available. You may make appointments on-line or by calling reception.
Process for Follow Up Results:
All patient results and specialist letters are regularly checked by your GP. Please make a follow-up appointment within 7-14 days after your test to receive results. You may receive an SMS alert notifying you that your results are available. Please make a follow-up appointment to receive results by booking on-line or calling reception.
Results are not given over the phone unless your GP has specifically agreed to do so
If your results require urgent follow-up, you may be notified by your GP or the practice nurse and an appointment made for you on the day or as soon as possible.
If you are unable to attend your appointment, please contact the practice at least two hours before the appointed time. Repeated failure to cancel your appointment may incur a fee.
National Relay Service (NRS) Phone access service for people who are deaf or have a hearing or speech impairment Phone: 133 677
Translating and Interpreting Service (TIS)For patients who require an Interpreter Phone: 131 450
.png)
We have a Pathology Collection Centre independently operated by Clinical Labs Opening hours are
Monday - Friday 8:00 am to 1.00pm
Saturday - 8:00 am to 11:00am.
Services include blood tests (adult and children),
Urine/Faecal tests, Helicobacter testing, Holter Monitor tests, ECG and throat swabs.
Some services will require payment before undergoing the test so we advise you check with the pathology collector.
Aurora Medical Centre is committed to ensuring your privacy is protected. Our practice follows the guidelines of The RACGP handbook for the management of health information in general practice. 3rd edition to ensure your personal information is private and secure.
Your personal information such a name, date of birth, address, contact details, Medicare number, health identification number and medical information allow us to provide you with high-quality, personalise care.
Our practice will not share this information with anyone else unless: -
1) you have consented to this sharing.
2) ∙we are legally obliged to disclose the information or
3) the information is needed for you to obtain Medicare payments or other health insurance rebates.
Electronic communication. The internet is not a secure medium. We have put in measures to protect your information such as limited access for staff according to their role in the practice, log in and password controls, and automatic screen saver mode. When sending referrals to other health professionals our system uses a secure encrypted program (Medical Objects)
Patients referred to other services eg. X-rays, ultrasound, allied health and specialists need to be aware that these services may incur a fee as set by the individual provider or organisation. Referrals are issued to patients to take along to the service provider.
Aurora Medical Centre is a Mixed Billing Practice. We bulk bill patients who have a concession card, (i.e.) pension, disability, or health care card; patients under 16 years; or patients over 65 with approved concession cards. Patients without a valid Medicare card will be asked to pay a fee which varies according to the length of the appointment. Medical examinations (e.g. RTA Drivers Medicals, Pre-Employment Medicals, Insurance Medicals) are not covered by Medicare and these will also attract a fee, which will vary depending on the complexity of the medical. Surgical procedures such as skin biopsy, skin excisions and iron infusions may also incur a fee. This should be discussed with your doctor.
All fees are subject to change without notice so for up-to-date information please confirm fees with our receptionists when booking an appointment.
If you would like to provide any positive feedback or if you are concerned with the service you receive, we are keen to hear about it. You may put it in writing and either place it in the box located in the waiting room or give it to our receptionists or our Practice Manager.
You may also contact the Health Care Complaints Commission on 9219 7444 if the matter cannot be resolved in our surgery.
